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NMLS #: 368087
I entered the mortgage industry in 1990 with Waterfield Mortgage as a Loan Officer. Over the past 30 years, I have seen the mortgage business change drastically, and cyclically, at the same time. In 1995 I was given the opportunity to manage the Fort Wayne Retail Origination office for Waterfield and have been managing loan officers and originating mortgage loans for that 25+ year period. In 2016 I was given this opportunity to do the same with Diamond Residential Mortgage Corp. (DRMC) and after 5 years with Diamond, we have made great progress in Northeast Indiana. We continue growth in all areas of Indiana and have now opened offices in Ohio.
I believe that “counselor” is the way to describe the best loan officers, because it is crucial to listen to every customer in order to assess their needs and wants and then present the best financing options to them. In this industry, clear communication is not only crucial with our borrowers and realtors but it is also crucial to our success inside the company.
My goal as a Loan Officer and Manager has always been that our homebuyer/customer has such a good experience with us, that they voice their positive feedback to their Realtor during the transaction or at the closing table. I try to achieve this on every transaction, and I also pass that ideal onto my staff every day.