I entered the mortgage industry in 1990 with Waterfield Mortgage as a Loan Officer. Over the past 26 years, I have seen the mortgage business change drastically, and cyclically, at the same time. In 1995 I was given the opportunity to manage the Fort Wayne Retail Origination office for Waterfield and have been managing loan officers and originating mortgage loans for that 20 year period. In 2016 I was given this opportunity to do the same with Diamond Residential Mortgage Corp. (DRMC) and am eagerly looking forward to the growth potential I see before us.
I believe that “counselor” is the way to describe the best loan officers, because it is crucial to listen to every customer in order to assess their needs and wants and then present the best financing options to them. In this industry, clear communication is not only crucial with our borrowers and realtors but it is also crucial to our success inside the company.
My goal as a loan officer and manager has always been that our homebuyer feels so good about how their mortgage transaction went with us, and that they verbalize at the closing table how pleased they were with the experience. I try to achieve this on every transaction, and I also pass that ideal onto my staff every day.