Jan, is very personable and knows what she is doing. She goes above and beyond to make sure the experience is a very posititve one. She truly is an advocate for the customer. Jan, will do all she can to work with you through the process and explain why things need to be completed and provided as requested. Often a purchase of a home can be stressful but with Jan's help and quidence the loan process is a easier and smoother process than you think. I highly recommend her and would refer anyone I know who is looking for a loan.
Jan Leasure has assisted myself and my family on multiple home loans. Despite the fact that we have less than ideal credit, and have overextended ourselves financially for at least one of our homes, Jan has always found a way to get us approved for the best deal possible. Buying a home is hard! There are so many hoops to jump through and Jan's easy checklist makes things cut and dry: "bring these documents and she'll get you a loan". It can be difficult to wait for all the ducks to line up in a row, but Jan and her team make things as painless as possible! I'd also like to take a moment to mention the fact that her office staff is also incredibly polite, knowledgeable, and competent. It makes sense though, a great team behind an even better leader.
I would not hesitate to recommend Jan and her team at Diamond for anyone looking to obtain a loan for the purpose of buying a home. She got my family into our dream home, and we can definitely see us raising our children here for years to come.
jan is the most professional person i have ever had the pleasure of dealing with. she is very knowledgeable, helpful. she is very personable and a pleasure to work with.I highly recommend her.She has helped many people that i know and has always done her very best.
From 1st contact thru close -Same day call back / often within minutes.VA Certificate of Eligibility retrieved in couple days, after VA told me several months.Jan's team knows how to get it done -- whatever it may be during the business cycle.
Pre-loan approval enabled clear key driver in market we should focus on.During process, very customized guidance on alternative housing consideration: community, type of housing (condo, single family, "modular" / "mobile" option, from short term to long term view.
Closing cost estimate was very close & favorable because of their experience - knew much better to forecast conservative and avoid surprise of "owing" allot at closing. We actually came away from closing with a bit of money - with in hundreds of dollars of projection the 1st day we walked thru all the detail of home we ultimately purchased.
There were no surprises along the way, just a nudge of need a more current bank statement or would you contact this entity (a resource we use) because they haven't provided a piece of information or document.
Wow...from the first phone call I felt like we were old buddies who were reconnecting. Jan is very high energy and "tell it like it is". We went through many trials and tribulations throughout my search for the perfect home. I was ready to throw in the towel on more than one occasion! Jan was not. What I saw as a road block, Jan saw as a stumbling block. She knows the business and knows how to get it done. She is tireless and goes beyond to make your dreams a reality. I didn't know business could get so personal...I am now fortunate to have Jan as a friend!
I couldn't believe how quickly I was helped. Everyone in the office was very friendly and personable. I had questions and felt comfortable asking any of the staff. It's a very laid back atmosphere yet they are all very knowledgable.
She helped with not only my first home but understanding every ounce of house buying lingo. I would highly recommend Jan and her team to anyone. I also worked on credit counseling with her as well. The journey was absolutely amazing and i am so proud to be a home owner.
Jan and her team were fantastic to deal with! They answered every question we had along the way and explained every step with patience and attention to detail. We close in less than 30 days I am not sure how they made all the pieces come together but they are fantastic to work with. I wouldn't send my friends or family to anyone except Jan.
I am strongly confident while referring my clients to you because I know that you will provide AWESOME services to all of them. Luis, Phil, Henry, Beata, Silvia, Jane, Ashok, Nguyen, Suresh, Bill, Ericka, Brittany, Richard, Mark...just to name a few are completely satisfied with the way you helped them through the process to obtain their home loans.
I was touched seeing this couple holding hands at the closing table telling everyone that "Jan is incredible! She'd worked so hard to make it happen. We are so happy to have this new home. Thank you so much!".
Jan helped me understand what I need to do quickly to qualify for a loan and even though my purchase had to be put on hold for outside circumstances she still stayed in contact with me to make sure I was keeping my credit in good standing and understanding how to do that. She is a gem!
Jan is simply the best. She is the most honest, respectful, willing, kind, and easy to speak with mortgage broker which I've ever worked with. She's dedicated to making the process perfect from start to finish. Her attention to detail and follow up are amazing. The best thing I can say about Jan is that she is the shining light in an otherwise difficult home purchase and refinance process. I look forward to working with her again and you should absolutely consider working with her as well.
I highly recommend Jan. She was very clear in what we needed, was patient and answered every question we had. Her team is very helpful and make you feel comfortable and secure through out the process. They go above and beyond! Even though we bought our house Jan still stays in touch to see how my family and I are doing, cant thank her enough.
Jan provided us (as first time home buyers) knowledge in how to search to homes that will work with our budget (short sales, foreclosures, taxes and such). We felt confident in Jan's suggestions/advice. Jan was accessible to us day/night regarding any questions we had for purchasing our home. I would tell everyone and anyone who is looking for preapproval information or mortgage information to contact Jan. She has the customer service/people skills that make you feel important no matter how expensive the home you are buying is.
Jan and her team got us our first mortgage when others couldn't because of the terms on the house we wanted. She secured us an FHA loan on a house with multiple repair escrows, no easy feat according to others that couldn't do it! We really appreciate her time and effort and love our new home!
Robby is extremely knowledgeable and was very thorough in explaining the process. He answered all of my questions and was very prompt with returning emails and phone calls.